Last Updated: 03/02/2025

At BobbieGoods, we specialize in delivering high-quality digital products (coloring books, stickers, and related files) that are available for instant download. Due to the nature of digital goods, we maintain a strict no-refund policy under most circumstances. By purchasing from our website, you agree to the following terms:

1. Digital Product Nature

  • All products sold on BobbieGoods are intangible digital downloads.
  • Once a purchase is completed and files are downloaded, they cannot be “returned” or “physically exchanged.”

2. No Refund Policy

  • All sales are final. We do not offer refunds, exchanges, or credits for:
    • Change of mind or accidental purchases.
    • Failure to download files due to user error (e.g., incorrect email, spam folder issues).
    • Compatibility issues with devices or software.
    • Dissatisfaction with product design or content (previews are available for review before purchase).

3. Exceptions

Refunds may be considered only in the following cases:

  • Technical Failure: If a file is corrupted, incomplete, or inaccessible due to an error on our side.
  • Duplicate Charges: If you are accidentally charged twice for the same product.

To request a refund under these exceptions:

  1. Contact us at contact@bobbiegoods.net within 24 hours of purchase.
  2. Provide your order number and detailed proof of the issue (e.g., screenshots, error messages).

4. How to Avoid Purchase Issues

  • Review product descriptions, previews, and system requirements carefully before buying.
  • Ensure your device and software support PDF/PNG files.
  • Double-check your email address and spam/junk folders for download links.

5. Contact Us

For refund requests under valid exceptions or technical support:

  • Email: contact@bobbiegoods.net
  • Response Time: We aim to reply within 2–3 business days.

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